What We Do

Provider of Network Schematic and Passenger Information Systems

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Information is power and an informed passenger is a happy one. We all know the uncomfortable feeling of having no idea how to use an unfamiliar public transport system or what to do when services are disrupted; keeping passengers informed and up-to-date with service changes is key to ensuring their satisfaction and sense of service reliability – even when its predictability slips.

Passenger information systems are the vital link between passengers and the services they consume on a transport system: “Like not having a menu at a restaurant, you won't know what you're choosing if you don't know what's on offer.”

Passenger information systems take two forms – static and real-time. Whilst the industry focus in recent years has been on achieving state-of-the-art real-time information systems – linking in-vehicle GPS to smartphones helping passengers to get around or keeping them up-to-date with service reliability – the traditional means of communicating the more static components of service information may have remained somewhat neglected. But this need not be the case.

Network maps, interchange maps, precinct maps, timetable legibility and way-finding signage have all experienced improvements with the advanced technological tools available to assist in their production, presentation and integration. The world over, examples can be found of innovation in each of these traditional areas of static passenger information presentation. Based in Sydney, Australia, Netzplan is able to offer its services to transport operators across the world thanks to high-speed international digital communication.

Taking stock of these improvements, and developing new styles and improved production techniques, Netzplan has developed a new service available for transport system operators. With over 18 years of international industry experience, Netzplan can assist operators with the presentation of their service information by updating and developing custom presentation styles that suit both the individual operators’ and their passengers’ needs.

Internationally recognised network schematic maps (in a variety of custom styles), intuitive and simple to use timetable layouts – designed to meet the passengers’ needs, clear interchange configuration maps – showing passengers how to find connecting services, and integrated information and service marketing “packs”, all assist both local and visiting customers to make informed choices about the public transport services on offer.